IndusInd Bank’s ‘Indus Merchant Solutions’ App Wins Grand Prize at Digital CX Awards 2022

Mumbai, India, April 7, 2022 /PRNewswire/ — IndusInd Bank has announced that its flagship mobile application for merchants, “Indus Merchant Solutions”, has received the award “Outstanding Digital CX – Payments for SMEs’ in the recently concluded Digital CX Awards 2022.

the Digital Customer Experience Award, is hosted by Digital Banker, a globally trusted financial information services provider that recognizes the world’s leading financial services organizations (FSOs) that combine the best of technology and innovation with the power of their people to deliver a superior customer experience and reinvent their industry. This year the awards received over 600 submissions from 127 renowned FSOs around the world.

Indus Merchant Solutions was named the winner, a testament to its ability to provide its customers with a seamless banking experience that aligns with the Bank’s “customer centricity” philosophy.

Speaking of achievement, M/s. Charu Mathur, Head – Digital Banking & Strategy, IndusInd Bank said, “We are pleased to have received this honour. Digital Customer Experience Award is arguably the most sought after banking award that recognizes key innovations in the financial landscape. ‘Indus Merchant Solutions’ as a platform, is only a few months old, and this award validates its potential to transform the payments ecosystem into India, and be the leader in its segment. Going forward, we remain focused on delivering more such innovative banking solutions that will help accelerate the shift to a digital economy.”

About Indus Merchant Solutions

Launched by IndusInd Bank in November 2021‘Indus Merchant Solutions’ is a comprehensive mobile application (app) to enable merchants, retailers, and professionals to undertake an array of activities such as accepting instant cashless payments on customers’ mobile phones through multiple digital modes, tracking inventory through integrated dashboards, requesting a Point of Sale (POS) terminal ) exclusive to facilitate card payments, as well as small business loans from the Bank in a completely digital and paperless way, without having to visit a bank branch. Anyone with an IndusInd Bank current account can instantly download the ‘Indus Merchant Solutions’ app and start using it. A non-customer can even open a current account with the Bank through a fully digitized process and register as a merchant almost instantly.

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About IndusInd Bank

IndusInd Bank, which began operations in 1994, caters to the needs of individual and corporate customers. Its technology platform supports multi-channel delivery capabilities. A son December 31, 2021, IndusInd Bank has 2,103 bank branches/outlets and 2,861 ATMs spread across 769 geographical locations nationwide. The Bank also has representative offices in London, dubai and Abu Dhabi. The Bank believes in advancing its business through technology. It enjoys clearing bank status for major exchanges – BSE and NSE – and major commodity exchanges in the country, including MCX, NCDEX and NMCE. IndusInd Bank has been included in the benchmark NIFTY 50 index on April 1, 2013.


Domestic classification(s):
CRISIL AA+ for the Infra Bonds/Tier II Bonds program
CRISIL AA for the additional Tier I bond program
CRISIL A1+ for Certificate of Deposit Program/Short Term FD Program
IND AA+ for senior/Tier II Bonds program by India Ratings and Research
IND AA for Additional Tier I Bonds Program by India Ratings and Research
IND A1+ for Short Term Debt Instruments by India Ratings and Research

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SOURCE IndusInd Bank Ltd

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