Veterinarian says she was denied Platoon discount for doctors
The company said it was investigating the situation.
BROOKSVILLE, Fla – A Brooksville vet said he was denied a discount with Peloton for apparently not being called a “real doctor.”
Dr. Meleah McMillen, a vet who owns two vet clinics, told 10 Tampa Bay about her experience trying to get a discount from the famous fitness company.
McMillen said her physical health is important to her job, especially when she has to take care of larger animals. She explained that the treadmill would be able to help keep her health under control.
After ordering a treadmill from Peloton, his sister, who is a pediatric dentist, told him about discounts that doctors, healthcare workers and others in the healthcare industry can receive.
McMillen explained that while the machine was in transit, she decided to try and request the rebate.
While chatting with 10 Tampa Bay, she says she “[realizes] now after the fact [she] would not be eligible for the unlimited access membership discount due to [a rule] this does not allow a discount if you own the treadmill. “
She said no one on the phone working for Peloton informed her of this information, but simply continued to refuse the surrender based on the reasoning that she was not considered a “real doctor”.
McMillen says she was denied delivery twice through an instant messaging portal. So, she says she decided to call customer service to find out what was going on.
“I thought I put my credentials wrong because I sent them pictures of my license and everything,” she said.
But she says she was told the wrong credentials weren’t the problem.
According to McMillen, the customer service employee went on to tell him that specialists such as a cardiologist, anesthesiologist and a dermatologist were eligible for the discount.
“Well, I am these things,” she explained. “As a general veterinarian, you are all in one.”
Pharmacists, hearing technologists, and administrative and office support professionals in the medical field are also eligible, according to an email.
Finally, McMillen says the worker told him the discount just didn’t apply to veterinarians at all. She says she was told that Peloton was referring to “real human doctors”.
McMillen explained that the experience had made her emotional, but she continued to ask for other discounts that she would qualify for.
McMillen explained that she asked if she could qualify as an educator and first responder because of her role in the community with various positions she holds. But, she says, she only received the same response as before: “I’m sorry, this reduction is for doctors only.”
The customer service worker, McMillen said, said other vets have been denied the discount for the same reason in the past.
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An October 11 email from Peloton indicated that she was not entitled to the discount.
“I feel rejection every day as a vet when I am told [I’m] not a real doctor and [I’m] just a vet, ”she explained.[This situation] was one of those times I felt rejection. I felt emotionally that our industry was not understood, that we were discredited. I just felt like we were being rejected in the medical community as animal doctors. “
After being turned down, McMillen said she responded to Peloton’s email but received no response.
The company did respond to 10 Tampa Bay, however.
“Vets are doctors too, and Peloton appreciates the important work vets and their teams do for our animal friends. We sincerely apologize for the initial oversight and are looking into this,” Peloton wrote in a statement.
McMillen says it was “very sad emotionally for [the] industry “to hear that other vets have been turned away for the same reasons and that no one has said anything against it.
“I think being fired as a vet, the overwhelming debt and emotional burden it takes to be constantly fired and not knowing how to pay back your loans, while trying to meet the public standard of [what true doctors are] is part of the reason we can’t pay off the debt, ”she explained, saying vets get paid less than“ real doctors ”.
McMillen says lawyers have contacted her, offering to represent her for free. But, she says that’s not what she wants.
Rather, she wants to educate veterinarians and better understand her job.